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Spanish for Pharmacy Personnel

Spanish for Pharmacy Personnel



Price: $69.00

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Pharmacists, pharmacy techs, and pharmacy sales staff who need to speak Spanish in order to better assist Spanish-speaking customers need Spanish for Pharmacy Personnel. Topics include: initial contact with customers, insurance issues, first-time prescriptions and refills, administration of medicines, and checkout at the cash register.

 

Learning Objectives:

Upon completion of this course, you will be able to utilize Spanish in order to do the following:

·         Greet customers

·         Employ basic social and courtesy phrases

·         Use communication strategies to negotiate a mutual level of understanding

·         Express and recognize numbers 0-999

·         Collect pertinent information from customers

·         Explain prescription laws and policies

·         Explain insurance matters

·         Assist with first-time prescriptions and refills

·         Explain the administration of medicines

·         Accept payment and finalize sales at the cash register

You will also gain a basic understanding of various differences between U.S. and Latino cultures  that are important to know in order to avoid possible misunderstandings.

Faculty Information and Disclosures:

Dr. Maryjane Dunn (PhD, University of Pennsylvania)
Dr. Sam L. Slick (PhD, University of Iowa)
Martha Gonzalez (MATL, University of Southern Mississippi)

 

Fee:
The price for this activity is $99.

 

 

 

Technical Requirements:

All Command Spanish®, Inc. online programs are 100% web-based. Therefore, there are no system platform requirements.  They are compatible with both PC and Mac.


Minimum Requirements*: 

  • Broadband/high-speed Internet connection
     
  • Flash Player 8.0 or higher (recommended Flash Player 10.0 or higher)
     
  • Sound card with activated speakers/headphones
     
  • Graphic card and monitor with minimum resolution of 800 X 600 (recommended 1024 X 768 and 16 million colors)
     

Optional:

  • An operational microphone is recommended to maximize learning utilizing the built in “record and playback” feature used throughout the program. 
     

*Note:  If you are able to view and interact with our DEMO, you should not experience requirement issues with the courses themselves.
 

 



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